Veeam: City of Birmingham's Complete Recovery from Cyberattack

Name: Veeam: City of Birmingham's Complete Recovery from Cyberattack
Uploaded: 2026-06-29T14:44:49-04:00
Duration: 1 min
Description: Real resilience isn’t built on features alone — it’s powered by late‑night troubleshooting, calm under pressure, and teamwork that keeps businesses running. Hear from City of Birmingham’s CIO, Darryl Burroughs, on how his team bounced back from a major...

Veeam

06/29/2026

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TL;DR

City of Birmingham experienced a complete system failure from a cyberattack, forcing operations back to pen and paper in what the CIO called the worst incident of his 42-year career.
Despite extreme pressure and uncertainty, the IT team executed a full recovery using Veeam backup solutions without losing a single file.
The CIO emphasizes the emotional and human aspects of disaster recovery, describing it as a battle against threat actors that required confidence, teamwork, and trust in their backup process.

Summary

This customer testimonial features Darryl Burroughs, CIO of the City of Birmingham, recounting his team's response to a catastrophic cyberattack that brought all city operations to a halt. In his 42-year career, Burroughs had never experienced such a complete system failure, forcing the city to revert to pen and paper operations. Despite the pressure and uncertainty, his team relied on their Veeam backup solution to execute a full recovery. The emotional weight of the incident is evident as Burroughs describes veteran team members with shaking voices and his own internal anxiety while projecting confidence. The outcome was complete success — not a single file was lost. The testimonial emphasizes the human element of disaster recovery, positioning Veeam as a trusted partner in crisis situations. Burroughs frames the recovery as a battle against threat actors that his team was determined to win, concluding with a powerful endorsement of Veeam as the company he wants "in the trenches" during critical incidents.

Chapters

0:00 - The Crisis Unfolds
0:16 - Team Under Pressure
0:31 - Recovery Success
0:47 - Partnership Endorsement

Key Quotes

0:08 "There was nothing working, nothing. Everything stopped."
0:31 "We had faith in Veeam, but you don't know until you know."
0:39 "We did not lose a single file."

FAQ

What type of incident did the City of Birmingham experience?

The city suffered a major cyberattack that caused complete system failure, forcing all operations to stop and requiring staff to revert to pen and paper processes. The CIO described it as the worst incident in his 42-year career.

Did the City of Birmingham lose any data during the recovery?

No. According to CIO Darryl Burroughs, the team successfully recovered everything using Veeam backup solutions without losing a single file, despite the severity of the attack.

Categories:

» Data Protection » Backup & Recovery
» Data Protection

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