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N-zo AI Assistant Demo: Troubleshooting & Device Assessment

N-able
05/31/2026
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I'm one of the head nerds here at Enable. I want to give you a quick look at Enso, and Central's embedded AI assistant. Enso is designed to help technicians and IT teams get faster answers inside the product using natural language queries. Rather than digging through multiple views and device details and clicking through documentation manually, Enso is designed to help bring everything together and give you context, product knowledge, and troubleshooting guidance all in one place. Let's walk through some practical examples, and I'll take you through it. Let's get started with Enso. If we navigate from views and then assets, we're presented with Ask Enso. We're going to click on that, and now we have the Enso AI assistant. What we're going to do here is I'm going to copy and paste in a prompt that I know is going to work. Let me just do that. This says, I just got a call from Celtic Cider Company that logins are slow. Their server is called Server 2019 DC. Can you help me understand why the server may be running slow? I'm going to execute on that. Of course, Enso is going to do a little bit of searching and understanding. Now, you can see that it's listing out all of the things that could be a potential problem with this particular server. Now, I use this particular prompt because I know IT teams typically have to go into a server, use the monitoring and central, all the other aspects in terms of troubleshooting a particular server. Enso is going to tell you exactly what the particular problems could be. Microsoft recommends minimum two gigs, but 8-16 or more. We could be dealing with some resource issues. There's only two cores, CPU cores for a domain controller. Serving an organization, that could be insufficient and much, much more. We can go through and really narrow down what the particular problem is with this particular use case. The question is, can you check any Windows 10 devices and confirm they meet the Windows 11 minimum requirements? I actually have quite a few Windows 10 devices in here that I play around with. Let's see what happens here. Let's go up to the top. That was a big one. The Windows 10 to Windows 11 readiness, I found three Windows devices in your environment or Windows 10 devices. Let me assess the readiness for Windows 11 migration against Microsoft's minimum requirements. As you can see, we've got the baseline for Windows 11, and then it has device assessment. It's going through and doing some comparison, some pass and some verifies. Obviously, you need stuff like UFE Secure Boot and TPM 2.0. Now, I'm pretty sure this is a virtualized VM, so no TPM on that. But as you can see, as we go through, it builds it out one by one and tells me where maybe some warnings and obviously some problems require attention. This doesn't have two cores. It's quickly pinpointed that it does not meet. As you go through one by one, you can see where we've got a hard stop, and then we've got some things maybe to work on. It gives me some recommendations. Migration timeline recommendation urgent. Windows 10 reaches end of life on October 14th, 2025. Given that it's 2026, I would say we are quickly out of date. Okay, so I just really want to go through those use cases really quickly. And as you can see through Enso, you're going to be able to put together your battle card of prompts that you're going to use on a day-to-day basis. Again, my name is Jason Murphy, head nerd for Enable.

TL;DR

  • N-zo is N-able's embedded AI assistant that allows technicians to troubleshoot issues and assess device compliance using natural language queries instead of manual navigation.
  • The demo shows server performance analysis where N-zo identifies resource constraints (2GB RAM, 2 CPU cores) causing slow domain controller logins at a customer site.
  • N-zo can assess Windows 11 migration readiness by comparing device specifications against Microsoft requirements, flagging critical blockers like missing TPM 2.0 and UEFI Secure Boot.

Summary

This product demonstration showcases N-zo, N-able's embedded AI assistant for N-Central, designed to streamline troubleshooting and device management for MSP technicians. Jason Murphy, head of product evangelism at N-able, walks through two practical scenarios that illustrate how N-zo uses natural language queries to eliminate manual navigation through multiple views and documentation. The first scenario demonstrates server performance troubleshooting, where N-zo analyzes a domain controller experiencing slow logins and identifies resource constraints including insufficient RAM and CPU cores. The second scenario shows Windows 11 readiness assessment, where N-zo evaluates three Windows 10 devices against Microsoft's migration requirements, flagging critical blockers like missing TPM 2.0 and providing migration timeline recommendations based on Windows 10's end-of-life date. The demo emphasizes how MSPs can build reusable prompt libraries to accelerate common workflows and reduce operational friction.

Chapters

0:00 - Introduction to N-zo AI Assistant
0:43 - Server Performance Troubleshooting Demo
2:30 - Windows 11 Readiness Assessment
4:11 - Building Reusable Prompt Libraries

Key Quotes

0:17 "Enso is designed to help technicians and IT teams get faster answers inside the product using natural language queries."
0:31 "Enso is designed to help bring everything together and give you context, product knowledge, and troubleshooting guidance all in one place."
4:18 "You're going to be able to put together your battle card of prompts that you're going to use on a day-to-day basis."

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  • Natural language IT queries
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