What is the first step in implementing Ivanti's endpoint management approach?

Deploy discovery agents to all endpoints to gain complete inventory visibility, including device status, operating systems, and missing patches. This creates the foundational platform for all subsequent management activities.

How does Ivanti balance automation with human intervention in endpoint management?

The platform uses autonomous patching for routine security updates while leveraging ITSM workflows for scenarios requiring human decision-making, creating efficient processes that augment team capabilities rather than replacing them.

Building Unified Endpoint Visibility with Ivanti Neurons

Name: Building Unified Endpoint Visibility with Ivanti Neurons
Uploaded: 2026-05-31T07:34:56-04:00
Duration: 2 min 45 s
Description: You can't manage what you don't see. In episode three of Ivanti on Ivanti, we pull back the curtain on how we built a single source of truth for 10,000+ endpoints. Discover how we use Ivanti Neurons Platform to gain full scope inventory and real-time...

Ivanti

05/31/2026

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TL;DR

Ivanti uses its own Neurons platform to manage 10,000+ endpoints, starting with discovery agents that provide full inventory visibility and real-time status monitoring across the global environment.
Autonomous patching capabilities reduce malware risk while ITSM workflows handle scenarios requiring human intervention, creating a balanced approach between automation and manual oversight.
Successful automation requires metrics-driven planning and persistent execution rather than large teams, with upcoming Exposure Management integration promising attack surface visibility and risk-based prioritization.

Summary

This episode of Ivanti's 'Customer Zero' series demonstrates how the company manages over 10,000 endpoints using its own Ivanti Neurons platform. The presentation walks through a layered approach to endpoint management, starting with discovery agents that provide complete inventory visibility including OS versions and patch status. The foundation enables autonomous patching to reduce malware risk, integrated with ITSM workflows for scenarios requiring human intervention. The speaker emphasizes that successful automation doesn't require large teams but demands clear metrics, strategic planning, and persistent execution. Looking ahead, the integration of Exposure Management capabilities will provide attack surface visibility and risk prioritization, allowing the organization to address vulnerabilities in order of severity. The content positions Ivanti's internal IT operations as a proving ground for customer-facing solutions, highlighting collaboration between internal teams and product development.

Chapters

0:00 - Discovery and Inventory Foundation
0:23 - Autonomous Patching Implementation
0:51 - ITSM Workflow Integration
1:17 - Automation Strategy and Metrics
2:04 - Future: Exposure Management

Key Quotes

0:09 "That gives you a full scope of your inventory, the status of that inventory, what OS is on there, what patches are missing, etc. That's the first step. That's your platform."
1:17 "It doesn't take an army, but it does take the metrics, right? You need to understand where you're spending your time from a manual task standpoint and you need to have a plan to work to automate those."
2:09 "What exposure management is going to do for us is that it's really going to give us full visibility what that attack surface looks like in the organization as well as identifying and prioritizing the risks so we can go after those in the highest risk order."

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TL;DR

Summary

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