Call Handling and Transfer Features
This tutorial provides comprehensive guidance on using the FortiFone FON-380B, a mid-range IP phone designed for office environments within the FortiVoice unified communications ecosystem. The video covers essential call handling operations including placing outgoing calls via dial pad, call history, or programmable keys, with options for handset, speakerphone, or Bluetooth headset use. Incoming call management is thoroughly explained, including answer options, ignore and decline functions, and how calls follow FortiVoice-configured handling settings. The tutorial details call parking functionality, which allows calls to be placed in numbered slots and retrieved by any extension—a valuable feature for busy office environments requiring flexible call distribution.
Advanced Features and Voicemail Management
The video demonstrates call transfer capabilities including attended transfers, where users can speak with the receiving party before completing the transfer, and blind transfers for direct handoffs. Three-way conference calling is explained with step-by-step instructions for adding parties to active calls. The tutorial covers the programmable key LED indicator system, which provides visual status for extensions and lines—green for available, red for active calls, yellow for hold or do-not-disturb status. Voicemail management rounds out the feature overview, showing how to access messages via PIN authentication, navigate voicemail folders, play and delete messages, and return calls directly from voicemail entries.
