Transcript
SailPoint products and solutions. My name is James Honey, and joining me today is Ed Gavin, Senior Manager of Product Management, here covering connectivity and integrations. Ed, welcome to the show. Thanks. Great to be here, James. Awesome. Super excited to have you here. I've been wanting to have you on the show for a while, but let's kind of get into it. There's some exciting stuff going on. We've recently introduced a new capability called Application Onboarding. Can you give us a little history about, you know, why we pursued it and a little bit about what's this new feature about? Okay, yeah, sure. So, we're constantly looking for ways that will enable our customers to more rapidly achieve value from SailPoint products and also do it more broadly. So, today when we talked to customers, invariably they're asking us for help in expanding the reach of Identity Security Cloud to more of their enterprise applications. Now, even our largest, most mature customers are looking to increase the number of applications by hundreds and, in some cases, thousands. The process of onboarding applications industry-wide is understood to be a challenge, and our customers are looking for us to help them to address that challenge in order to allow them to be more successful with their Identity Security program. So, this is a high priority for us, and we're really excited about introducing our application onboarding feature as a mean to help our customers to succeed. Awesome, awesome. So, you've kind of touched a little bit, but you had mentioned that onboarding applications is a problem in the industry. Can you kind of go into, you know, why is it a problem and how do we kind of drive to solve that? Yeah, so there are a couple of different pain points involved in application onboarding. Let's start at the beginning. Understanding what your application landscape is. So, what do you have? And by gaining visibility into what you have, you're going to be able to prioritize, and you're going to be able to measure as you go through the onboarding process, and that translates to success. So, basically, the first start or the first step within the application onboarding process should be a discovery step to provide that visibility. Now, moving further down the line, each application has its own nuances. So, it's required for an administrator to have a certain level of subject matter expertise for the applications that are being onboarded. And we're talking large numbers of applications. So, that's a big ask. So, what we've been looking to do here is to focus on how artificial intelligence and data can help us to reduce that burden and accelerate the onboarding process. Awesome. Awesome. So, obviously, it's been out for a little while. What are we hearing from customers? What are we seeing? Yeah, our customers are very excited about this program, and we've gotten some great feedback from them from a discovery standpoint. So, we've introduced a discovery service. They're very excited about the ability to have basically an active worksheet that allows them to understand their application landscape, which have been onboarded, which have not been onboarded yet. And that provides them with essentially a backlog as to what they need to do to achieve coverage. So, the discovery capability should provide an active worksheet, if you will, that is relevant and effective through the, I'll call it the identity security lifecycle of applications. Right. Okay, awesome. You had mentioned AI, which is obviously, as we know, is a topic everywhere. But let's kind of, how are we leaning into our AI story with this new capability? And kind of, what does it look like for customers, and how will they realize it by taking advantage of it? Yeah. So, SailPoint has used artificial intelligence to address identity problems in the past. And we've identified application onboarding as a prime candidate for artificial intelligence. So, what we've done in our current release is we've introduced AI-powered recommendations for certain steps within the application onboarding process. Right. So, the goal here is to leverage AI to accelerate intelligent decisions within the process, which translate to quicker time to value for our customers. Awesome. Yeah. And that's really smart. I mean, and that's kind of how we've used AI and a lot of other places with an identity security solution is that making more informed and, to your point, intelligent decisions on areas that should be able to be made that way. So, that's great to hear. So, last is kind of, what's next? You know, we've got application onboarding out. I'm sure the team is working really hard on next steps. But can you give us a little peek on what we're going to see coming in the future? So, actually, we've identified several steps within the application onboarding process that can benefit from AI-powered recommendations. So, we're going to continue to infuse those additional steps of the process with these recommendations to further accelerate the onboarding process. We'll also continue to evolve the discovery service. Further down the line, we're looking to enable more participants in the application onboarding process. So, enable more subject matter experts per application to take on certain tasks within the onboarding process. That's going to allow us to scale this up sort of horizontally to enable larger volumes of applications to be onboarding. Each of those applications benefiting from the AI-powered recommendations. Awesome. Awesome, Ed. Exciting, exciting stuff. I'm super excited for you guys and very excited for our customers. So, first, thank you for joining us. Very much glad you're here. I want to thank everybody for watching and listening today. Stay tuned for more episodes on the Identity Security Solutions Show and learn more about exciting new products and solutions from CellPoint. Thank you. Thank you. Thank you.
