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Troubleshooting Kiwi Syslog Server Message Reception

Solarwinds
04/24/2026
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There are additional options to listen over TCP and secure TCP with the option to listen for SNMP traps. You can enable these options by going to the Inputs section and clicking the respective protocols that you want Kiwi to listen for. You need to make sure that the protocol and ports selected in Kiwi match that of your devices. If your protocol and port match, but you are still not seeing messages, you should verify the firewall is allowing traffic to pass through on the port and protocol selected. If the firewall settings are correct, ensure that no other services are utilizing the port. To find which service is utilizing the port, go to Command Prompt and type netstat-ano. This command will give you a list of active ports and the ID of the process that is bound to them. Check for UDP port that ends in 514 and look up the corresponding process ID. In this example, it reads 4948. Now open the Windows Task Manager and go to the Process tab and look for the process ID 4948. If there is no column shown for process ID, go to View, select Columns, and check the option PID Process Identifier. In this case, we find that the process associated with PID 4948 is syslogd-service.exe. If you find another process listed for this PID, right-click on the process and select End so that the port will now be available to Kiwi. Return to the Kiwi Syslog Server console, click on the Manage menu, and stop syslogd-service and start it again. Now you should begin seeing messages. For more information on Kiwi Syslog Server, contact kiwisales at solarwinds.com.

TL;DR

  • Kiwi Syslog Server defaults to UDP port 514 but supports TCP, secure TCP, and SNMP traps through the Inputs configuration section
  • Message reception failures typically stem from protocol/port mismatches between Kiwi and sending devices, firewall blocking, or port conflicts with other services
  • Use netstat -ano command to identify which process is bound to port 514, then terminate conflicting processes via Task Manager to free the port for Kiwi

Summary

This technical tutorial addresses a common issue where Kiwi Syslog Server appears to be running but no log messages are displayed in the console. The video provides a systematic five-step troubleshooting workflow to diagnose and resolve message reception problems. The demonstration covers protocol and port configuration verification, firewall rule validation, and port conflict resolution using Windows command-line tools. The tutorial walks through using netstat to identify processes bound to specific ports and Task Manager to terminate conflicting services. This practical guide is designed for IT administrators who need to quickly restore syslog functionality in production environments where log collection is critical for monitoring and compliance.

Chapters

0:00 - Default Protocol Configuration
0:16 - Enabling Additional Protocols
0:28 - Firewall Verification
0:41 - Port Conflict Diagnosis

Key Quotes

0:23 "You need to make sure that the protocol and ports selected in Kiwi match that of your devices."
0:32 "If your protocol and port match, but you are still not seeing messages, you should verify the firewall is allowing traffic to pass through on the port and protocol selected."
0:41 "To find which service is utilizing the port, go to Command Prompt and type netstat-ano."
Categories:
  • » Cybersecurity » Network Security
  • » Data Protection
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Tags:
  • Network Security
  • Security Operations
  • How-To
  • Technical Deep Dive
  • Getting Started
  • Syslog server troubleshooting
  • Network port configuration
  • Windows firewall management
  • Process conflict resolution
  • Log collection infrastructure
  • UDP
  • TCP protocol selection
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