Transcript
Creating relationships, but, you know, in creating those relationships, it's also, you know, seeing customers thrive because of the value that we provide to them. Being able to connect the right people and connect the right dots. We stand in the middle with our customer and we reach out to the different departments within Avanti that help us make our customers successful. Being proactive with your communication shows that you really care about helping them make progress versus simply reacting to whatever might come up down the road. One of our biggest tools that we use is we use mutual success plans where we go in with all of our customers and we basically, what are your values? What's your vision? What metrics are you using? How are you measuring that? We fill this whole success plan out. And I get to help facilitate conversations to give them access to information that really helps them take their business to the next level. That looked like removing roadblocks when they had them. It looked like helping to push things forward when they felt stuck. And it looked like celebrating the little wins in between. We are able to make customers days. We're all working towards one goal and it's helping be an advocate for our customer. It truly is not about the one thing. It's about the thousands of little things that equal, you know, the relationship. See how Avanti's Success Squad can help you, too. Visit us at avanti.com slash success dash squad.
