What is Ivanti's Success Squad and how does it support customers?

Name: How Ivanti's Customer Success Team Drives Value
Uploaded: 2026-04-22T18:43:49-04:00
Duration: 1 min 45 s
Description: TL;DR Ivanti's Customer Success Managers act as facilitators who connect customers with internal resources and remove roadblocks to accelerate progress and drive value realization. The team uses mutual success plans to align with customer vision, valu...

Ivanti's Success Squad is their Customer Success Management team that focuses on building proactive relationships with customers. They use mutual success plans to align with customer goals, connect customers with the right internal resources, remove roadblocks, and help drive measurable business outcomes through consistent engagement and strategic guidance.

How Ivanti's Customer Success Team Drives Value

Ivanti

04/22/2026

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TL;DR

Ivanti's Customer Success Managers act as facilitators who connect customers with internal resources and remove roadblocks to accelerate progress and drive value realization.
The team uses mutual success plans to align with customer vision, values, and metrics, creating a structured framework for measuring and achieving business outcomes.
Proactive communication and relationship-building through small, consistent interactions form the foundation of Ivanti's customer success philosophy rather than reactive support models.

Summary

This short promotional video showcases Ivanti's Customer Success Management (CSM) approach, emphasizing relationship-building and proactive customer engagement. CSMs describe their role as facilitators who connect customers with the right internal resources and remove roadblocks to drive progress. The team uses mutual success plans as a core tool, working with customers to define their vision, values, and success metrics. By focusing on proactive communication rather than reactive support, Ivanti's Success Squad positions itself as a strategic partner invested in long-term customer outcomes. The video highlights the human element of customer success — celebrating small wins, creating lightbulb moments, and building relationships through thousands of small interactions rather than single transactions.

Chapters

0:00 - The CSM Role
0:25 - Connecting Resources
0:43 - Mutual Success Plans
1:15 - Customer Advocacy

Key Quotes

0:43 "One of our biggest tools that we use is we use mutual success plans where we go in with all of our customers and we basically, what are your values? What's your vision? What metrics are you using? How are you measuring that? ..."
1:22 "It truly is not about the one thing. It's about the thousands of little things that equal, you know, the relationship."

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