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Create Custom ITSM Dashboards with GenAI Prompts

Ivanti
04/14/2026
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It allows you to create custom widgets for your dashboard based entirely on your prompts and your environment. On any compatible dashboard within Ivanti Neurons for ITSM, you'll see a tab towards the top right labeled Neurons AI. That'll trigger a sidebar with prompts, some predefined that come all ready to go, and then space at the bottom for you to enter your own. So as an example, maybe you want to see all your incident records grouped by status. Or maybe you're after something more specific, like all your incidents with a status of active grouped by service. Once you've generated the graph or chart of your choosing, you can edit the format or the data it's drawing from. Then you can put it on an existing dashboard or a whole new one. And just like that, your dashboard's got a bunch of new GenAI tricks. And that's how you use Ivanti's GenAI dashboard feature.

TL;DR

  • Ivanti's GenAI Dashboard feature enables custom widget creation through natural language prompts within Ivanti Neurons for ITSM.
  • The Neurons AI sidebar provides both predefined prompts and custom query options for generating visualizations from your environment data.
  • Users can create charts showing incident records grouped by status, service, or other criteria using simple text-based requests.

Summary

This micro-demo showcases Ivanti's GenAI Dashboard feature within Ivanti Neurons for ITSM, demonstrating how users can create custom dashboard widgets using natural language prompts. The feature is accessible via a Neurons AI tab in the upper right corner of compatible dashboards, which opens a sidebar containing both predefined prompts and space for custom queries. The demonstration walks through practical examples including grouping incident records by status and filtering active incidents by service. Users can generate various chart and graph visualizations, then customize the format and data sources before adding widgets to existing dashboards or creating entirely new ones. This prompt-driven approach to dashboard creation represents Ivanti's integration of generative AI capabilities into everyday IT service management workflows, enabling administrators to quickly visualize and analyze their environment data without manual configuration or technical expertise in dashboard design.

Chapters

0:00 - Introduction
0:12 - Accessing Neurons AI
0:26 - Creating Custom Prompts
0:40 - Customizing and Deploying Widgets

Key Quotes

0:05 "It allows you to create custom widgets for your dashboard based entirely on your prompts and your environment."
0:46 "And just like that, your dashboard's got a bunch of new GenAI tricks."

Categories:
  • » Webinar Library » Ivanti
  • » AI & Machine Learning
  • » Data Protection
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Tags:
  • AI & Machine Learning
  • Demo
  • Getting Started
  • Generative AI
  • Dashboard Customization
  • IT Service Management
  • Data Visualization
  • Natural Language Processing
  • Incident Management
  • ITSM Analytics
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