Truth in IT
    • Sign In
    • Register
        • Videos
        • Channels
        • Pages
        • Galleries
        • News
        • Events
        • All
Truth in IT Truth in IT
  • Data Management ▼
    • Converged Infrastructure
    • DevOps
    • Networking
    • Storage
    • Virtualization
  • Cybersecurity ▼
    • Application Security
    • Backup & Recovery
    • Data Security
    • Identity & Access Management (IAM)
    • Zero Trust
    • Compliance & GRC
    • Endpoint Security
  • Cloud ▼
    • Hybrid Cloud
    • Private Cloud
    • Public Cloud
  • Webinar Library
  • TiPs
  • DRAW

Remote Endpoint Management for Healthcare with NinjaOne

NinjaOne
04/14/2026
0 (0%)
Share
  • Comments
  • Download
  • Transcript
Report Like Favorite
  • Share/Embed
  • Email
Link
Embed

Transcript


our systems, deploy applications, really some critical things that we needed to be able to accomplish and could not otherwise do that with NINJA. My name is Brayden Walter, I'm a systems administrator at Cancer and Hematology Centers of Western Michigan. Cancer and Hematology Centers is a specialized company, each doctor has their own specialty. We have about 500 employees across six different sites all throughout Western Michigan. Hi, my name is Kevin Kamer, I'm one of the PC support techs here at Cancer and Hematology Centers of Western Michigan. Before NINJA One, our biggest problem was supporting our end users at the remote locations or at home. And trying to talk end users through problems over the phone without being able to see what's going on with the computer, it's a hard task to be done. NINJA One helps us keep everything running smooth by doing the monitoring in the background. We can see the problems before they exist and nip them in the bud and take care of them before they crash systems. The ability to remotely support our employees from six different sites is very critical. This really saved a lot of time and money in the long run. It's allowed us to push out software to different endpoints. A lot of times if you have to upgrade a program, to have to hit each computer individually is just really not an option when you have 500 computers in your environment. Doctors, nurses, and staff have really benefited from the product because it's allowed them to kind of have the peace of mind that things are running before the day starts and throughout the day. Our IT staff and the management all know that without NINJA, we would be hiring several more people to do the jobs that we have with our small staff. NINJA One has really increased our efficiency on support here at Cancer and Hematology. It just makes the whole end-user support much easier for us.

TL;DR

  • Cancer and Hematology Centers manages 500 endpoints across six Michigan clinic locations using NinjaOne's unified endpoint management platform.
  • The solution provides remote access, patch management, and software deployment capabilities that were previously unavailable to the IT team.
  • Proactive monitoring allows the team to identify and resolve issues before they impact clinical staff, improving uptime and user experience.

Summary

Cancer and Hematology Centers of Western Michigan deployed NinjaOne to manage 500 endpoints across six distributed clinic locations throughout Michigan. The organization faced significant challenges supporting remote and home-based employees without visibility into endpoint issues. NinjaOne's unified platform enabled the IT team to remotely access systems, deploy patches, push software updates, and proactively monitor endpoints before problems escalate. The solution eliminated the need to physically visit each location or walk users through troubleshooting over the phone. According to the IT team, NinjaOne's efficiency gains prevented the need to hire several additional support staff, delivering measurable cost savings while improving service delivery to doctors, nurses, and administrative staff across the healthcare organization's distributed footprint.

Chapters

0:00 - Introduction and Challenge
0:41 - Remote Support Limitations
0:56 - Proactive Monitoring Benefits
1:41 - Efficiency and Cost Impact

Key Quotes

0:00 "NINJA really gave us a single pane of glass to be able to remotely access computers, patch our systems, deploy applications, really some critical things that we needed to be able to accomplish and could not otherwise do that with NINJA."
1:41 "Our IT staff and the management all know that without NINJA, we would be hiring several more people to do the jobs that we have with our small staff."
1:01 "We can see the problems before they exist and nip them in the bud and take care of them before they crash systems."

Categories:
  • » Cybersecurity » Endpoint Security
  • » Data Protection
Channels:
News:
Events:
Tags:
  • Customer Story
  • Endpoint Management
  • Healthcare
  • Remote Support
  • Getting Started
  • Remote endpoint management
  • Healthcare IT operations
  • Distributed workforce support
  • Patch management automation
  • Proactive system monitoring
  • IT efficiency optimization
Show more Show less

Browse videos

  • Related
  • Featured
  • By date
  • Most viewed
  • Top rated
  •  

              Video's comments: Remote Endpoint Management for Healthcare with NinjaOne

              Upcoming 360 View Events

              • Nov
                19

                360View: Govern, Secure & Recover Your Microsoft 365 Environment

                11/19/202601:00 PM ET
                More events

                XStreaminars (watch here)

                • Oct
                  28

                  EnvZero: Near-Zero Time to Resolution--Live Agentic Remediation for Failed and Drifted Infrastructure

                  10/28/202601:00 PM ET
                  More events

                  Industry Events (Sponsor Hosted)

                  • Oct
                    13

                    Ensuring Compliance: Audit Evidence from CJIS to FERPA

                    10/13/202601:00 PM ET
                    • Oct
                      15

                      Risk in Real Time Demo Series: Virtual Patching: Protection at the Speed of Exploitation

                      10/15/202611:00 AM ET
                      • Oct
                        20

                        Harnessing Data Governance for AI with Cyera and Snowflake

                        10/20/202611:00 AM ET
                        • Oct
                          27

                          Maximize Your Microsoft Investment for Security and Growth

                          10/27/202611:00 AM ET
                          • Oct
                            27

                            The HUMAN Experience: Real-Time Insights into Page Intelligence

                            10/27/202601:00 PM ET
                            More events

                            Upcoming Webinar Calendar

                            • 10/13/2026
                              01:00 PM
                              10/13/2026
                              Ensuring Compliance: Audit Evidence from CJIS to FERPA
                              https://www.truthinit.com/index.php/channel/2159/ensuring-compliance-audit-evidence-from-cjis-to-ferpa/
                            • 10/15/2026
                              11:00 AM
                              10/15/2026
                              Risk in Real Time Demo Series: Virtual Patching: Protection at the Speed of Exploitation
                              https://www.truthinit.com/index.php/channel/1372/risk-in-real-time-demo-series-the-autonomous-era-orchestrating-a-resilient-enterprise/
                            • 10/20/2026
                              11:00 AM
                              10/20/2026
                              Harnessing Data Governance for AI with Cyera and Snowflake
                              https://www.truthinit.com/index.php/channel/2137/harnessing-data-governance-for-ai-with-cyera-and-snowflake/
                            • 10/27/2026
                              11:00 AM
                              10/27/2026
                              Maximize Your Microsoft Investment for Security and Growth
                              https://www.truthinit.com/index.php/channel/2178/maximize-your-microsoft-investment-for-security-and-growth/
                            • 10/27/2026
                              01:00 PM
                              10/27/2026
                              The HUMAN Experience: Real-Time Insights into Page Intelligence
                              https://www.truthinit.com/index.php/channel/2139/the-human-experience-real-time-insights-into-page-intelligence/
                            • 10/28/2026
                              01:00 AM
                              10/28/2026
                              [APAC:] Secure AI Everywhere: Visibility, governance and protection for the agentic era
                              https://www.truthinit.com/index.php/channel/2125/apac-ensuring-comprehensive-security-for-ai-applications/
                            • 10/28/2026
                              06:00 AM
                              10/28/2026
                              [EMEA:] Secure AI Everywhere: Visibility, governance and protection for the agentic era
                              https://www.truthinit.com/index.php/channel/2127/emea-ensuring-ai-security-across-all-platforms/
                            • 10/28/2026
                              01:00 PM
                              10/28/2026
                              [AMERICAS:] Secure AI Everywhere: Visibility, governance and protection for the agentic era
                              https://www.truthinit.com/index.php/channel/2126/securing-ai-across-the-americas-strategies-and-insights/
                            • 10/28/2026
                              01:00 PM
                              10/28/2026
                              EnvZero: Near-Zero Time to Resolution--Live Agentic Remediation for Failed and Drifted Infrastructure
                              https://www.truthinit.com/index.php/channel/2179/envzero-near-zero-time-to-resolution-live-agentic-remediation-for-failed-and-drifted-infrastructure/
                            • 11/04/2026
                              11:00 AM
                              11/04/2026
                              Leveraging CISA’s Zero Trust Maturity Model in an AI-Driven Landscape
                              https://www.truthinit.com/index.php/channel/2149/leveraging-cisas-zero-trust-maturity-model-in-an-ai-driven-landscape/
                            • 11/04/2026
                              11:00 AM
                              11/04/2026
                              Aligning Agentic Intent: Understanding Your Agents' Purpose vs. Their Actions
                              https://www.truthinit.com/index.php/channel/2158/aligning-agentic-intent-understanding-your-agents-purpose-vs-their-actions/
                            • 11/05/2026
                              02:00 PM
                              11/05/2026
                              HUMAN Dialogue: Embracing the Rise of the Agentic Consumer in AI
                              https://www.truthinit.com/index.php/channel/2160/human-dialogue-embracing-the-rise-of-the-agentic-consumer-in-ai/
                            • 11/05/2026
                              02:00 PM
                              11/05/2026
                              Reclaim Your Evenings: Leverage Data Intelligence to Minimize Risk and Boost AI Adoption
                              https://www.truthinit.com/index.php/channel/2172/reclaim-your-evenings-leverage-data-intelligence-to-minimize-risk-and-boost-ai-adoption/
                            • 11/19/2026
                              01:00 PM
                              11/19/2026
                              360View: Govern, Secure & Recover Your Microsoft 365 Environment
                              https://www.truthinit.com/index.php/channel/2076/360view-govern-secure-recover-your-microsoft-365-environment/
                            • 11/19/2026
                              01:00 PM
                              11/19/2026
                              Zendesk Deep Dive: Get the work done faster with Employee Service AI Agents
                              https://www.truthinit.com/index.php/channel/2181/zendesk-deep-dive-get-the-work-done-faster-with-employee-service-ai-agents/
                            Truth in IT
                            • Sponsor
                            • About Us
                            • Terms of Service
                            • Privacy Policy
                            • Contact Us
                            • Preference Management
                            Desktop version
                            Standard version