Cross-Functional Incident Response Process
This demonstration showcases Ivanti's approach to managing lost or stolen mobile devices through automated, cross-functional workflows. When a device is reported missing, the platform automatically notifies multiple departments including IT operations, asset management, legal, HR, security operations, risk and compliance, building management, and procurement. Each team receives context-specific tasks aligned with their responsibilities, eliminating manual notification processes and ensuring comprehensive incident response. The integration between Ivanti's service management platform and its Neurons for MDM solution enables two-way communication — pulling device information into incident records while pushing remote commands like lock, wipe, or app removal directly to the device.
Technical Controls and Mobile Threat Defense
The technical demonstration illustrates granular device control capabilities through the MDM console. Administrators can remotely remove specific applications (demonstrated with TikTok removal in seconds), lock devices, wipe enterprise data selectively, or perform full device wipes. The platform integrates mobile threat defense monitoring, providing real-time risk posture assessment and threat history for enrolled devices. For devices enrolled through Apple Business Manager's Device Enrollment Program, wiped devices remain tied to the organization, effectively becoming unusable by unauthorized parties. The solution supports both corporate-owned and BYOD scenarios, with options to wipe only enterprise data while preserving personal information.
Risk and Compliance Integration
Beyond immediate technical response, the platform automatically creates security incidents and risk register entries when devices are reported lost or stolen. The risk and compliance module maps incidents to affected controls (encryption, SSO, physical security, mobile device policies) and links them to broader regulatory frameworks like ISO, HIPAA, and GDPR. Risk officers can track mitigation plan effectiveness, monitor risk score changes over time, and maintain visibility into how device loss impacts organizational compliance posture. This integration ensures that device incidents are evaluated not just as isolated technical problems but as potential compliance and security risks requiring governance-level attention.
Rapid Recovery and Re-Enrollment
The demonstration concludes with a recovery scenario where the lost device is found and re-enrolled in under two minutes, highlighting the platform's ability to quickly restore service. This rapid re-enrollment capability, combined with the automated workflows and integrated controls, demonstrates Ivanti's positioning around minimizing both security exposure and business disruption when mobile devices go missing. The end-to-end process — from initial incident logging through departmental notification, technical remediation, risk assessment, and device recovery — is presented as a unified, automated workflow rather than a series of disconnected manual steps.
