Truth in IT
    • Sign In
    • Register
        • Videos
        • Channels
        • Pages
        • Galleries
        • News
        • Events
        • All
Truth in IT Truth in IT
  • Data Management ▼
    • Converged Infrastructure
    • DevOps
    • Networking
    • Storage
    • Virtualization
  • Cybersecurity ▼
    • Application Security
    • Backup & Recovery
    • Data Security
    • Identity & Access Management (IAM)
    • Zero Trust
    • Compliance & GRC
    • Endpoint Security
  • Cloud ▼
    • Hybrid Cloud
    • Private Cloud
    • Public Cloud
  • Webinar Library
  • TiPs
  • DRAW

How Liongard Improved MSP Ticket Resolution Efficiency

Liongard
03/29/2026
0 (0%)
Share
  • Comments
  • Download
  • Transcript
Report Like Favorite
  • Share/Embed
  • Email
Link
Embed

Transcript


an efficiency really is distributing information on client's infrastructure to our team in an efficient manner. It's always been, it's always been an issue and always will be an issue. That is until we found LionGuard, which populates our IT group for us. So my team has quick access and knowledge of the current environment and infrastructure of our clients at any given time. And they can use that information to make judgment calls on, you know, instant response and so on. And I can tell you right now the impact has been quite great. And our team is closing tickets quicker and more efficiently than in the past.

TL;DR

  • MSP struggled with efficiently distributing client infrastructure information to technical teams, impacting response times and operational efficiency
  • Liongard automatically populates IT documentation systems with current client environment data, providing instant access to infrastructure details
  • Implementation resulted in faster ticket closure rates and more efficient incident response across the technical team

Summary

In this customer testimonial, a Director of Operations at an MSP describes how Liongard solved a persistent operational challenge: efficiently distributing client infrastructure information to technical teams. Before implementing Liongard, the organization struggled to provide technicians with timely, accurate visibility into client environments, which impacted response times and decision-making. By automatically populating their IT documentation system with current infrastructure data, Liongard enabled the team to access critical client information instantly. This visibility improvement has directly translated to faster ticket resolution and more efficient incident response, addressing what the director characterizes as a longstanding operational bottleneck that affects all MSPs.

Chapters

0:00 - The Operational Challenge
0:28 - Liongard Solution
0:47 - Measurable Impact

Key Quotes

0:12 "Our biggest struggle is really an efficiency really is distributing information on client's infrastructure to our team in an efficient manner."
0:28 "That is until we found LionGuard, which populates our IT group for us."
0:52 "Our team is closing tickets quicker and more efficiently than in the past."

Categories:
  • » Data Protection
Channels:
News:
Events:
Tags:
  • Customer Story
  • Getting Started
  • Best Practices
  • MSP Operations
  • IT Documentation
  • Infrastructure Visibility
  • Ticket Management
  • Operational Efficiency
  • Client Environment Management
  • Incident Response
Show more Show less

Browse videos

  • Related
  • Featured
  • By date
  • Most viewed
  • Top rated
  •  

              Video's comments: How Liongard Improved MSP Ticket Resolution Efficiency

              XStreaminars (watch here)

              • Aug
                27

                Becoming Agent Ready with Cyera: Essential Strategies and Insights

                08/27/202601:00 PM ET
                • Sep
                  03

                  Verge.io: Can You Afford Your Next Storage Refresh?

                  09/03/202601:00 PM ET
                  More events

                  Industry Events (Sponsor Hosted)

                  • Aug
                    13

                    Harnessing AI for Secure Innovation in the Enterprise with Netskope & Omada

                    08/13/202612:00 PM ET
                    • Aug
                      27

                      Summer of Satori: FunFoneFarm's Transformation of Fraud into Seamless Integration

                      08/27/202601:00 PM ET
                      More events

                      Upcoming Webinar Calendar

                      • 08/13/2026
                        12:00 PM
                        08/13/2026
                        Harnessing AI for Secure Innovation in the Enterprise with Netskope & Omada
                        https://www.truthinit.com/index.php/channel/2065/harnessing-ai-for-secure-innovation-in-the-enterprise-with-netskope-omada/
                      • 08/27/2026
                        01:00 PM
                        08/27/2026
                        Becoming Agent Ready with Cyera: Essential Strategies and Insights
                        https://www.truthinit.com/index.php/channel/2081/becoming-agent-ready-with-cyera-essential-strategies-and-insights/
                      • 08/27/2026
                        01:00 PM
                        08/27/2026
                        Summer of Satori: FunFoneFarm's Transformation of Fraud into Seamless Integration
                        https://www.truthinit.com/index.php/channel/2086/summer-of-satori-funfonefarms-transformation-of-fraud-into-seamless-integration/
                      • 09/02/2026
                        12:00 PM
                        09/02/2026
                        Unified Data Security in Action: Uncover, Analyze, and Resolve Threats
                        https://www.truthinit.com/index.php/channel/2045/unified-data-security-in-action-uncover-analyze-and-resolve-threats/
                      • 09/03/2026
                        01:00 PM
                        09/03/2026
                        Verge.io: Can You Afford Your Next Storage Refresh?
                        https://www.truthinit.com/index.php/channel/2082/verge-io-can-you-afford-your-next-storage-refresh/
                      • 09/30/2026
                        04:00 AM
                        09/30/2026
                        AI Command Center: Optimizing Visibility and Control in Your Operations
                        https://www.truthinit.com/index.php/channel/2024/ai-command-center-optimizing-visibility-and-control-in-your-operations/
                      • 11/19/2026
                        01:00 PM
                        11/19/2026
                        360View: Govern, Secure & Recover Your Microsoft 365 Environment
                        https://www.truthinit.com/index.php/channel/2076/360view-govern-secure-recover-your-microsoft-365-environment/
                      Truth in IT
                      • Sponsor
                      • About Us
                      • Terms of Service
                      • Privacy Policy
                      • Contact Us
                      • Preference Management
                      Desktop version
                      Standard version