Why did the City of Phoenix choose Veeam over other backup solutions?

Phoenix selected Veeam for its leadership in data resilience and strong integration with their Pure Storage virtualized environment, which was essential for their disaster recovery initiative. The CyberSecure maturity program also provided credibility and alignment with their information security office requirements.

What challenges did Phoenix face during the Veeam implementation?

The migration from their previous backup environment presented several challenges because the legacy system wasn't fully ready for migration. However, Veeam's customer service and customer experience teams provided support at every step to resolve issues and complete the deployment successfully.

City of Phoenix Achieves Sub-5-Minute Recovery with Veeam

Name: City of Phoenix Achieves Sub-5-Minute Recovery with Veeam
Uploaded: 2026-02-27T08:51:18-05:00
Duration: 3 min 11 s
Description: TL;DR City of Phoenix selected Veeam for data resilience leadership and seamless integration with Pure Storage virtualized environments to support disaster recovery initiatives across municipal services. The IT team restored a critical Dial-a-Ride serv...

Veeam

02/27/2026

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TL;DR

City of Phoenix selected Veeam for data resilience leadership and seamless integration with Pure Storage virtualized environments to support disaster recovery initiatives across municipal services.
The IT team restored a critical Dial-a-Ride server for disabled residents in under five minutes using Veeam, demonstrating zero-tolerance approach to data loss in public services.
Phoenix leverages Veeam's CyberSecure maturity program to establish credibility with their information security office and demonstrate adherence to cybersecurity protocols and testing standards.

Summary

This customer testimonial features the City of Phoenix IT leadership discussing their deployment of Veeam for data protection and disaster recovery. Jerry Simpson, Deputy CIO, along with Disaster Recovery Manager Godefred Wononuah and Backup & Recovery Engineer Eric Forman, explain how the city selected Veeam for its leadership in data resilience and integration with their Pure Storage virtualized environment. The team highlights a critical recovery scenario involving the Dial-a-Ride program for disabled residents, where Veeam enabled server restoration in under five minutes with no service interruption. The city emphasizes the importance of mature cybersecurity frameworks like CyberSecure for establishing credibility and meeting information security office requirements. Looking forward, Phoenix plans to expand their Veeam implementation with Vault and Recovery Orchestrator to strengthen their overall data protection posture across all municipal services, from airport operations to water services and waste collection.

Chapters

0:00 - Introduction and City Overview
0:18 - Why Phoenix Chose Veeam
1:19 - Critical Recovery Success Story
2:34 - Future Plans and Partnership

Key Quotes

0:18 "So the reason we chose Veeam was for its, well, for its leadership in the area of data resilience."
1:41 "Within less than five minutes, my team was able to bring back the server up and we resumed services uninterrupted."
2:56 "So Veeam is more than just a vendor for the city of Phoenix. They've become a partner and it's been pretty seamless."

Categories:

» Data Protection » Backup & Recovery
» Data Protection

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TL;DR

Summary

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Key Quotes

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