Redis discusses how some executives deemed legacy technology stacks as expensive, complex, and political. In response, they delegated digital investments towards greenfield projects and flashy new mobile applications instead of replatforming the legacy technology stack. However, this led to the establishment of new silos that ran parallel to the existing business, causing the integrated customer experience to suffer. The cloud exposed these brittle architectures, and when physical channels closed overnight during lockdowns, the lack of an integrated digital customer journey limited enterprises that didn't prepare. Those that did prepare and had an integrated customer experience grew through the pandemic and haven't looked back since. As a result, it is important for enterprises to replatform their legacy technology stack to avoid new silos and ensure an integrated customer experience that can withstand unexpected events. Redis, as an in-memory database, can assist in replatforming and provide efficient data management to help enterprises prepare for unexpected events
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