In the everyday struggle, companies need to be able to wade through the mass of language data to find the important elements that help us do our jobs better. Recent advances in AI, and especially deep learning are raising some ethical concerns for companies. Large language models have a good grasp of syntax and grammar, but they don’t truly know what they’re saying, and they often make false or inaccurate statements. Organizations need to be able to understand the algorithms and know the applications and systems being used are consistent with the values of the company. The concepts of explainability and understandability are central to Expert.ai’s approach to Natural Language Processing (NLP).