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As small and medium-sized businesses (SMBs) strive to integrate AI into their customer experience (CX) strategies, they face the challenge of competing with larger enterprises while retaining their existing customer base.

Using enterprise versions of open-source software can increase IT efficiency, reduce hardware costs, and improve infrastructure resiliency.

Leaders focused on their IT business have a lot of concerns, but starting with a solid foundation is the right start for a sound infrastructure. IDC and Red Hat partner up in this session to discuss industry insights and information that will demonstra...