Cut Ticket Resolution Time in Half with Smarter IT Documentation
For small IT teams, the pressure to deliver more with fewer resources is constant. Without strong documentation, efficiency drops, consistency fades, and service delivery slows.
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For small IT teams, the pressure to deliver more with fewer resources is constant. Without strong documentation, efficiency drops, consistency fades and service delivery slows.
Join us on October 22 at 10 AM PT / 1 PM ET to learn how Appalachia Technologies, a lean five-person IT team, used IT Glue to reduce ticket resolution time by 50% and reclaim hundreds of hours annually. Chris Swecker, Director of Managed Services, will share the strategies and lessons behind their success and provide practical guidance you can apply right away.
You’ll discover:
- The six documentation pillars that eliminate guesswork and drive daily efficiency.
- Practical AI wins and best practices to streamline operations using SOP generation and real-time asset mapping.
- Key wins and how-to's for integrating PSA and IT Glue workflows to accelerate service delivery.
From boosting technician confidence to cutting response times, this session offers proven approaches to help your team work smarter and deliver more consistent results.